Until recently we have never needed to change the Ad Preview language settings from English to Spanish in order to preview our clients’ search results for Spanish search terms.
As long as our clients’ Google Ads language settings included both English and Spanish, we never had any issues seeing a preview of Spanish search results (triggered by Spanish keywords) while the Ad Preview tool was set to English.
This problem began recently and was noticed because the Ad Preview tool would consistently state “We don’t know why your ads aren’t showing for this search” when using Spanish search terms and location settings that should have triggered our client’s ads to show.
We decided to try another Spanish account, and then we got a more helpful reason: “The user’s language settings don’t match your campaign’s language targeting.”
After clicking on the “learn more” link at the end of error statement, we were presented with this help box:
Google Ads on the Search Network can target one language, multiple languages, or all languages. Your ads will be eligible for queries where the keywords match and Google believes that the user understands at least one targeted language.
You might find it helpful to target all languages. By targeting all languages, you can reach people who speak more than one language and may search in several languages.
As we suspected, ads should be shown to individuals when “Google believes that the user understands at least one targeted language.”
Furthermore as shown on the image below, Google states that ads can be shown to people who understand “any” of the languages.
Therefore, if we have both English and Spanish selected in our Google Ads Language Settings, the Ad Preview tool should be showing our clients’ ads for Spanish queries that match his keywords even if the Ad Preview language setting is set to English.
When using an iPhone, we have never needed to add Spanish as an additional language to the Google Browser’s settings in order to see out clients’ Spanish search results for Spanish queries.
However just today we found that we did have to manually ad the Spanish language in order to see our client’s ads. Below is an image of what those settings look like.
Affecting Performance of Google Ads
We have also noticed considerably fewer impressions and clicks on our clients’ accounts who advertise in Spanish. We have sent support an email and hope to hear back.
Google has confirmed that this issue is being caused by a technical issue on their end.